Finding Problems? Have a look at the most frequently asked questions.

No Bonus Casino has created this database of questions to help players find all the information they need. If a player is not satisfied with the answers provided or would like to ask anything not covered by the FAQ, he/she can contact our VIP Desk, where a VIP Desk Agent will be available for assistance. 

Casino

  • Who is eligible to play at No Bonus Casino?

  • Which games can I play when I register with No Bonus Casino?

  • Are the games safe and fair?

  • Is it possible to try out the games without playing for real money?

  • Who regulates No Bonus Casino?

Live Casino

  • Where is the live casino stream coming from?

  • Are the Live Casino Games available 24 hours a day?

  • Is it possible to watch the game without placing real money bets?

  • Is the Live Casino really “Live”?

  • Can Live Casino Games be played for fun?

Registration

  • I cannot open an account! Am I doing something wrong?

  • How to I register and open a new account?

  • Can I have multiple accounts at No Bonus Casino?

  • Can I open a new account by phone?

Bonus

  • What is cash back?

  • When do I get cash back?

  • Does Cash Back have a wagering requirement?

Technical

  • Should I enable cookies and why?

  • What are the minimum system requirements?

  • Is there software to download?

  • Sometimes pages show animations but games don’t appear, why?

  • What should I do if the game freezes or displays an error message?

Customer Service

  • Are VIP Desk agents available 24/7?

  • How can I contact the VIP Desk?

  • What language to the VIP Desk agents speak?

  • What queries must be addressed to the VIP Desk?

Payments

  • Which payment methods are available?

  • How do I deposit real money into my account?

  • When do I have to verify my account?

  • What are the bank details of No Bonus Casino, in case of a bank transfer?

  • How can i set my personal budget limits?

Withdrawals

  • How can I withdraw my winnings?

  • How do I validate my account so I can access the withdrawals page?

  • Are there any withdrawal fees?

  • How long does it take to process a withdrawal request?

Account Query

  • How do I access my transaction history?

  • Why do I have to validate my account?

  • Oppps.... I forgot the username and password, what’s next?

  • I want to close my account, how is it done?

Security Query

  • Are my credit card details stored securely?

  • Are passwords and account numbers safe?

  • How does No Bonus Casino protect my privacy?