Finding Problems? Have a look at the most frequently asked questions.
No Bonus Casino has created this database of questions to help players find all the information they need. If a player is not satisfied with the answers provided or would like to ask anything not covered by the FAQ, he/she can contact our VIP Desk, where a VIP Desk Agent will be available for assistance.
Who is eligible to play at No Bonus Casino?
Eligible players that can register and play on No Bonus Casino must be over 18 years of age, and unfortunately residents of Estonia, France, Spain and USA cannot be accepted.
Which games can I play when I register with No Bonus Casino?
No Bonus Casino has a wide variety of games, each selected with the thought of providing the best online casino product possible. The selection includes; video slots, classic slots, virtual table games, scratch cards and many more like LIVE Black Jack, Roulette and Punto Banco directly streamed from Portomaso Casino Malta.
Are the games safe and fair?
All the games offered on the platform are tested and certified. The virtual games offered work with a Random Number Generator (RNG) which is 100% safe and secure and results can never be manipulated in any way. The LIVE casino games are streamed in real time from a real casino in Malta, so the results are absolutely random and generated by real cards and real roulette wheels.
Is it possible to try out the games without playing for real money?
Yes it is! A player can play for fun on any of our virtual games, and no registration is needed. This means that you can try out the website and the games before you actually open an account.
Who regulates No Bonus Casino?
No Bonus Casino is operated from Malta and has a gaming licences granted by the Malta Gaming Authority (MGA) and an online gambling licence granted by the Gambling Commission (United Kingdom).
Where is the live casino stream coming from?
The live casino games are streamed from real tables physically present at The Casino at Portomaso Malta, a casino is owned and operated by Tumas Gaming Limited a fully owned subsidiary of Tumas Group. The Casino at Portomaso is regulated by the Malta Gaming Authority (MGA.
Are the Live Casino Games available 24 hours a day?
No, the Live Casino Games are only available when the casino at Portomaso is open. The opening hours of the casino are 10:00AM – 05:00AM (CET) daily.
Is it possible to watch the game without placing real money bets?
Live Casino Games can be followed for a certain period of time without placing any bets, but the player needs to be logged into his account in order to view the table.
Is the Live Casino really “Live”?
Yes real time streaming, like being physically there at the casino! Present on the tables, one can find a television broadcasting CNN (so if a player has any doubts and wants to check ... that’s the proof)
Can Live Casino Games be played for fun?
No, the live casino games can only be played with real money, and a player needs to log into his account in order to access that section.
I cannot open an account! Am I doing something wrong?
If you are finding problems, make sure you are doing the following correctly; All the required fields are filled in correctly; You are above the age of 18; The password you have selected matches the correct format and has the right amount of characters.
How to I register and open a new account?
It’s easy to register a new account with No Bonus Casino, just open the website and follow the simple instructions on the registration form. Make sure that when you are registering a new account with No Bonus Casino, you fill in the required fields correctly and you memorize your password as this will be needed each time you log into your account. Once you send the registration request do not forget to activate your account by clicking the link provided by email.
Can I have multiple accounts at No Bonus Casino?
No you cannot! The Terms and Conditions which need to be accepted when registering an account with No Bonus Casino state that a unique person can only have one account. Creating multiple accounts will result in all accounts to be closed and the risk to lose all funds on those accounts.
Can I open a new account by phone?
If you are experiencing problems with registering an account online, you can contact our VIP Desk by phone and a specialized and trained VIP Desk agent will always be available to help you.
What is cash back?
No Bonus Casino offers an incredible cash back offer to all registered players. When a player deposits real money into his/her account and loses all that balance, he/she is entitled for cash back which will be approved the next day between 10.00 and 12.00 (CET), the refund can be used for withdrawal and for play.
When do I get cash back?
Cash Back will be received once the full deposited amounts of any particular day are lost and a balance less than €10 is showing on the player’s account. Cash Back refunds are calculated upon a 24 hour game session time frame and do not apply if player has funds in his account.
Does Cash Back have a wagering requirement?
No! All refunds through the cash back offer are instantly available for withdrawal or for play.
Should I enable cookies and why?
Yes, you have to make sure that your browser is set to have cookies enabled. Cookies are small packets of data which enable No Bonus Casino to offer the best online experience possible by tracking user’s preferences and pages viewed. It is highly recommended to enable cookies when browsing nobonuscasino.com
What are the minimum system requirements?
No Bonus Casino is accessible on all systems which can run recent web browsers like: Google Chrome, Internet Explorer, Safari, Opera and Firefox.
Is there software to download?
The selection of games offered at No Bonus Casino are web based and do not need to be downloaded. A player must have JAVA and FLASH enabled in order to launch the applications.
Sometimes pages show animations but games don’t appear, why?
What should I do if the game freezes or displays an error message?
Sometimes network connections get disrupted or the cache needs to be emptied. The best solution is usually to close the browsers page and re-opening it again.
Are VIP Desk agents available 24/7?
No Bonus Casino has a dedicated team of trained VIP Desk agents that are available for assistance 24 hours a day 7 days a week.
How can I contact the VIP Desk?
The VIP Desk agents can be contacted by phone, by email or by live chat.
What language to the VIP Desk agents speak?
All VIP Desk agents speak English.
What queries must be addressed to the VIP Desk?
No Bonus Casino has done it’s best to cover all the necessary information in the FAQ section, but players are encouraged to address all queries regarding; accounts, deposits, withdrawals and services to the VIP Desk where a trained professional will be available to answer their request.
Which payment methods are available?
No Bonus Casino offers various methods of payment: Master Card, VISA, Moneybookers, Neteller, Paysafe and Bank Transfer
How do I deposit real money into my account?
A logged in player may click on the ‘DEPOSIT’ button to access the deposit page. Once there a player must choose his favourite deposit method.
When do I have to verify my account?
After the initial deposit, and before any withdrawal request, a player must verify his/her account by uploading the necessary documents via the ‘Account Validation’ section. Once uploaded the VIP Desk agent will be notified and documents will be processed for approval.
What are the bank details of No Bonus Casino, in case of a bank transfer?
Account in Malta: Account Holder: L&L Europe Ltd. Address: 26 Ghar Id-Dud Street, SLM 1573, Sliema, Malta. Bank Name: Bank of Valletta, 45 Republic Street, VLT 1113, Valletta, Malta. Bank Account Number: 400 21499 362. IBAN:MT55VALL22013000000040021499362. BIC : VALLMTMT
How can i set my personal budget limits?
This can be done easily by accessing the ‘Budget’ Section. A player has the option to set limits for; time, bets, play or access to their account.
How can I withdraw my winnings?
Withdraw winnings is as easy as it can be! First step is clicking on the "My Account" button at the left side of the No Bonus Casino website. After this click on the "Withdraw" button. Fill in the correct amount and click confirm. Your withdraw is ready to be processed. Please note that withdrawal requests will be processed within 24 hours on working days, but need between 2 – 3 days to show on the player’s bank account. Withdrawals will be processed on the last depositing payment option. Sometimes we need more information about you before being able to process your withdraw, you will be informed about this by E-mail.
How do I validate my account so I can access the withdrawals page?
No Bonus Casino has the legal obligation to verify player account before processing certain withdrawals. Amongst the documents needed are; A picture of a current utility bill showing clearly the address (must be not older than 3 months), A picture of an identification document (EU Id or Passport), and a picture of the front and signed back of the credit card used clearly showing the first 6 digits and the last 4 digits. Other documentation might be needed for various deposit options. Documents can be provided by E-mail: firstname.lastname@example.org, or they can be uploaded by live chat.
Are there any withdrawal fees?
No, all withdrawals are free of charge at No Bonus Casino, an exception could be when player’s request withdrawals thru Bank Transfer, in which case the VIP agent will inform the player of any charges before processing the request.
How long does it take to process a withdrawal request?
No Bonus Casino is commited to process withdrawal requests within 24 hours. Once approved, the withdrawals take 2 – 3 working days to show on the original card. In the case of Bank Transfer it could take up to 4 working days to show on the player’s bank account.
How do I access my transaction history?
At any time, a player can check their transaction history by accessing the ‘My Account’ and ‘Transactions’ section.
Why do I have to validate my account?
No Bonus Casino requires players to validate their account in order to protect them from fraudulent activities. The fraud department also does regular checks on the player accounts to ensure that security procedures are being followed.
Oppps.... I forgot the username and password, what’s next?
No Bonus Casino has an efficient function to assist players in the eventuality that usernames and passwords are forgotten. This function is accessed from the login box and a verification email will be sent to the player’s original registering email.
I want to close my account, how is it done?
A player can opt to close his/her account with No Bonus Casino, this can be done for a pre-defined time period of 7 days, 30 days, 6 months or forever. Please note that once an account has been closed, the player has no access to funds, so all moneys must be withdrew before requesting the account to be closed.
Are my credit card details stored securely?
Yes, at No Bonus Casino we invested time and money to achieve the best security technology possible in order to secure and encrypt every transaction made on the website. The measures taken are equivalent to those used by most commercial banks.
Are passwords and account numbers safe?
Yes they are! No Bonus Casino uses encrypted data to transfer information over the internet. This is done to ensure that all transactions are made in a safe environment. Players get to choose their own password and this is not stored in any of our servers to ensure the unique identity of the player.
How does No Bonus Casino protect my privacy?
No Bonus Casino gathers details from players for service purposes only. All the personal information collected like; game logs, bets, wins and personal data will only be used to enhance the service given to the players and will never be shared with third parties or sold for commercial purposes.